Privacy Policy
Last updated 28 Sept 2026
Privacy Notice
Last Updated: [30-07-2026]
1. Introduction
Haier Appliances India Private Limited ("Haier India", "Company", "we", "our" or "us") is committed to protecting your privacy and processing your Personal Data responsibly, transparently and in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023 ("DPDP Act") and the rules notified thereunder, as applicable from time to time.
This Privacy Notice explains how we collect, use, store, share and otherwise process your Personal Data when you interact with us, purchase or use our products and services, visit our websites or mobile applications, contact our customer support, or otherwise engage with us.
This Privacy Notice should be read together with our Privacy Policy, which provides more detailed information regarding our privacy practices.
2. What Personal Data We Collect
Depending on your interaction with us, we may collect the following categories of Personal Data:
Name and contact details (such as mobile number, email address and postal address);
Product registration, warranty and service information;
Purchase and transaction details;
Customer support requests, service history and communication records;
Payment-related information where necessary for processing transactions;
Device identifiers, IP address, browser information and other technical information generated through your use of our websites or mobile applications;
Cookie identifiers and similar online identifiers;
Browsing and website usage information;
Feedback, survey responses, product reviews and preferences; and
Any other Personal Data voluntarily provided by you.
Please provide only such Personal Data as is necessary for the relevant purpose.
3. Why We Process Your Personal Data
We process your Personal Data for one or more of the following purposes, as applicable:
to provide our products and services;
to register products and administer warranties;
to provide installation, repair, maintenance and after-sales support;
to respond to your enquiries, requests and complaints;
to manage your customer account and service history;
to improve our products, services, websites, mobile applications and overall customer experience;
to conduct product testing, quality assurance, analytics and customer satisfaction surveys;
to communicate important service, warranty, safety, security or product-related updates;
to send you information about our products, services, promotional offers, events or marketing campaigns, where permitted under applicable law or with your consent, where required;
to personalise your experience on our websites, mobile applications and digital platforms, including through the use of cookies and similar technologies, where applicable and in accordance with your preferences or consent, where required;
to detect, prevent and investigate fraud, misuse or other unlawful activities;
to protect the security and integrity of our products, systems, websites and digital platforms; and
to comply with applicable legal, regulatory and contractual obligations.
4. Lawful Processing
We process your Personal Data with your consent where required under applicable law, or for other lawful purposes permitted under the Digital Personal Data Protection Act, 2023 and other applicable laws.
Where consent is required, we will provide an appropriate notice and obtain your consent before processing your Personal Data.
5. Sharing of Personal Data
We may share your Personal Data, only to the extent necessary for the purposes described above, with:
entities within the Haier Group that provide corporate, operational, technology or customer support services;
authorised service providers, including providers of installation, repair, logistics, payment processing, cloud hosting, customer relationship management, information technology, analytics and other operational support services;
professional advisers such as auditors, legal advisers and consultants;
government authorities, regulators, courts or law enforcement agencies where required or permitted under applicable law; and
parties involved in mergers, acquisitions, restructuring or other legitimate business transactions, subject to appropriate confidentiality and legal safeguards.
We require our service providers to process Personal Data only for authorised purposes and to implement appropriate contractual, technical and organisational safeguards.
6. Cross-Border Transfer of Personal Data
Where necessary for our business operations, Haier India may transfer and/or provide remote access to Personal Data to entities within the Haier Group and authorised service providers that own, host, manage or support enterprise applications, cloud infrastructure or information technology systems used by Haier India, where such entities are located outside India.
Any such transfer or remote access shall be undertaken solely for the purposes described in this Privacy Notice, subject to appropriate contractual, technical and organisational safeguards, and in accordance with the applicable laws of India, including any restrictions or requirements relating to cross-border transfer of Personal Data as may be notified by the Government of India from time to time.
7. Retention of Personal Data
We retain your Personal Data only for as long as necessary to fulfil the purposes for which it was collected, to comply with applicable legal, regulatory or contractual obligations, to resolve disputes or to establish, exercise or defend legal claims.
Upon expiry of the applicable retention period, your Personal Data will be securely deleted, anonymised or otherwise disposed of in accordance with our internal retention and information security practices, unless continued retention is required or permitted under applicable law.
8. Your Rights
Subject to the DPDP Act and applicable law, you may have the right to:
obtain information regarding your Personal Data processed by us;
request correction, completion or updating of inaccurate or incomplete Personal Data;
request erasure of Personal Data, where applicable;
withdraw your consent where processing is based on consent; and
nominate another individual to exercise your rights in accordance with applicable law.
Requests may be submitted using the contact details provided below. We may request reasonable information to verify your identity before processing your request.
9. Cookies and Similar Technologies
Our websites and digital platforms may use cookies and similar technologies to improve functionality, enhance user experience, analyse website usage, personalise content and, where permitted, support marketing activities.
Where required under applicable law, you may manage your cookie preferences through the cookie management tools or browser settings made available on the relevant digital platform.
10. Contact Us
If you have any questions regarding this Privacy Notice, wish to exercise your rights or have concerns regarding the processing of your Personal Data, please contact:
Grievance Officer
Name: Mr. Arun Sharma
Email: in.dp.officer@haierindia.com
Address: Haier Appliances India Private Limited. Building No. 1, Okhla Industrial Estate, Phase III, New Delhi – 110020
If you are dissatisfied with our response, you may exercise such remedies as are available under applicable law.
For more detailed information regarding our privacy practices, please refer to our Privacy Policy available on our website.
PRIVACY STATEMENT
Version 2.0
Last Updated: [●]
1. Introduction
Haier Appliances India Private Limited ("Haier India", "Company", "we", "our" or "us") is committed to protecting the privacy of individuals whose Personal Data we collect and process in the course of our business operations.
This Privacy Statement explains how Haier India collects, uses, stores, shares, transfers and otherwise processes Personal Data in connection with our products, services, websites, mobile applications, customer support, business relationships and other interactions.
This Privacy Statement has been prepared in accordance with the applicable laws of India, including the Digital Personal Data Protection Act, 2023 ("DPDP Act") and the rules notified thereunder, as applicable from time to time.
We are committed to processing Personal Data responsibly, transparently and in accordance with applicable legal requirements.
2. Scope
This Privacy Statement applies to the processing of Personal Data relating to:
customers and prospective customers;
visitors to our websites and mobile applications;
users of our connected products and digital services;
participants in promotional campaigns, surveys and events;
dealers, distributors, vendors and business partners, where Personal Data of individuals is processed;
individuals who contact our customer support centres; and
any other individual whose Personal Data is processed by Haier India in connection with its business operations.
This Privacy Statement does not apply to:
websites or applications operated by third parties;
social media platforms operated independently of Haier India; or
third-party products or services that may be accessible through links available on our websites or applications.
Such third parties maintain their own privacy practices, and Haier India is not responsible for their privacy policies or processing activities. We encourage you to review their respective privacy notices before providing your Personal Data.
3. Definitions
For the purposes of this Privacy Statement:
a) "Personal Data" means any data about an individual who is identifiable by or in relation to such data.
b) "Processing" means a wholly or partly automated operation or set of operations performed on Personal Data, including collection, recording, organization, storage, adaptation, retrieval, use, disclosure, sharing, transmission, alignment, combination, restriction, erasure or destruction.
c) "Data Principal" means the individual to whom the Personal Data relates, and where applicable, includes the parent or lawful guardian of a child or a person with a disability acting on behalf of such individual in accordance with applicable law.
d) "Consent" means any free, specific, informed, unconditional and unambiguous indication of the Data Principal's agreement to the processing of Personal Data through a clear affirmative action.
Terms not defined in this Privacy Statement shall have the meanings assigned to them under the DPDP Act and applicable laws.
4. Collection of Personal Data
Haier India collects Personal Data only to the extent reasonably necessary for identified business purposes or where otherwise permitted or required under applicable law.
Depending upon the nature of your interaction with us, we may collect the following categories of Personal Data:
name;
postal address;
email address;
mobile or telephone number;
date of birth, where required;
product registration information;
warranty information;
purchase details;
service history;
payment-related information necessary for processing transactions;
customer support communications;
device identifiers and technical information generated through our websites or applications;
location information where enabled by you or required for specific services;
preferences relating to products and services; and
any other information voluntarily provided by you.
Where the provision of certain Personal Data is mandatory for providing a product or service, failure to provide such information may affect our ability to provide the requested services.
5. How We Collect Personal Data
We may collect Personal Data directly or indirectly through various channels, including:
a) Product Purchase and Registration: when you purchase, register or activate one of our products.
b) Customer Support : when you request installation, warranty services, repairs, maintenance, technical support or customer assistance through our call centres, service centres, websites or mobile applications.
c) Online Services : when you create an account, access our websites or applications, register products, subscribe to newsletters or participate in online communities.
d) Promotional Activities : when you participate in surveys, contests, campaigns, exhibitions, events or promotional activities organized by Haier India.
e) Business Relationships: when you engage with us as a dealer, distributor, supplier, vendor, consultant or other business partner.
f) Communications : when you correspond with us through email, telephone, chat, social media channels or other communication platforms.
g) Automatic Collection : certain technical information may be collected automatically through cookies or similar technologies when you use our digital platforms. Such processing is subject to the cookie preferences or browser settings applicable to the relevant platform.
We request you to avoid providing unnecessary Personal Data or any information that is not relevant to the purpose for which it is requested.
6. Accuracy of Personal Data
You are responsible for ensuring that the Personal Data provided to Haier India is accurate, complete and updated.
Where reasonably practicable, you should promptly notify us of any changes to your Personal Data to enable us to maintain accurate records.
If you provide Personal Data relating to another individual, you represent that you are authorized to provide such information and that such disclosure is permitted under applicable law.
7. Purposes of Processing
Haier India processes Personal Data only for lawful purposes, including, where applicable:
providing products and services;
installation, warranty and after-sales support;
processing orders, deliveries and returns;
responding to customer enquiries and complaints;
providing customer care services;
maintaining customer accounts;
communicating important product or service updates;
conducting quality assurance and training of customer support personnel;
product improvement and business analytics;
fraud prevention and detection;
protecting the security and integrity of our systems;
complying with legal, regulatory and statutory obligations;
responding to lawful requests from regulatory authorities;
establishing, exercising or defending legal claims;
conducting audits, investigations and risk management activities;
facilitating mergers, acquisitions, restructuring or other legitimate business transactions;
improving our websites, mobile applications and digital services; and
such other purposes as may be permitted under applicable law or communicated to you at the time of collection.
Please note that the Personal Data will not be processed for purposes that are inconsistent with those for which it was collected unless permitted under applicable law or with your consent where required.
8. Lawful Processing
Haier India processes Personal Data:
with the consent of the Data Principal where consent is required under applicable law;
for certain legitimate uses permitted under the DPDP Act; or
where processing is otherwise authorised or required by applicable law.
Where processing is based on consent, we will provide an appropriate notice describing the purpose of processing and seek consent through a clear affirmative action.
The withdrawal of consent shall not affect the lawfulness of processing carried out prior to such withdrawal.
9. Processing Principles
In processing Personal Data, Haier India endeavours to:
process Personal Data fairly and transparently;
collect only such Personal Data as is reasonably necessary for the stated purpose;
use Personal Data only for lawful and identified purposes;
implement reasonable security safeguards;
retain Personal Data only for as long as necessary or as required by applicable law; and
ensure appropriate governance measures for the protection of Personal Data.
10. Processing of Technical Information
When you access our websites, mobile applications or connected products, certain technical information may be collected automatically, including device identifiers, browser type, operating system, IP address, log information and usage analytics.
Where required under applicable law, cookie preferences or similar tracking technologies will be managed through the mechanisms made available on the relevant digital platform.
Such information is used to:
maintain the security of our systems;
improve website functionality and user experience;
diagnose technical issues;
analyse usage trends; and
enhance the performance of our digital services.
11. Disclosure and Sharing of Personal Data
Haier India treats Personal Data as confidential and discloses it only where necessary for the purposes described in this Privacy Statement, where required to provide products or services, or where otherwise permitted or required under applicable law.
Personal Data may be shared with the following categories of recipients:
a) Entities Providing Shared Corporate and Technology Services: Haier India may share or provide access to Personal Data to entities within the Haier Group that own, host, manage, administer or support enterprise applications, cloud infrastructure, digital platforms or other information technology systems used by Haier India, or that provide centralized corporate, operational, customer support, warranty administration, product development, cybersecurity, finance, audit, compliance or other shared business services. Such access or sharing shall be limited to what is necessary for the purposes described in this Privacy Policy and shall be subject to appropriate contractual, technical and organisational safeguards and applicable law.
b) Service Providers and Data Processors
Third-party service providers engaged by Haier India to perform services on our behalf, including but not limited to:
customer support;
installation and repair services;
logistics and delivery;
payment processing;
cloud hosting and IT infrastructure;
data storage and disaster recovery;
cybersecurity services;
customer relationship management;
warranty administration;
analytics;
marketing support;
audit and compliance services; and
other operational support services.
Such service providers process Personal Data only under our documented instructions, are subject to appropriate contractual obligations, and are required to implement reasonable security safeguards and confidentiality obligations.
c) Professional Advisors
Legal counsel, auditors, consultants, accountants, insurers and other professional advisers engaged in connection with our business operations or legal obligations.
d) Regulatory Authorities
Government departments, statutory authorities, regulators, courts, tribunals, law enforcement agencies or other competent authorities where disclosure is required or permitted under applicable law or pursuant to lawful directions.
e) Business Transactions
Where Haier India is involved in a merger, acquisition, restructuring, joint venture, financing, sale of assets or similar corporate transaction, Personal Data may be disclosed to relevant parties, subject to appropriate confidentiality obligations and applicable legal requirements.
12. Cross-Border Transfer of Personal Data
As a part of its global business operations, Haier India may transfer or permit access to Personal Data outside India to Haier Group companies or authorised service providers located in other jurisdictions.
Any such transfer shall be undertaken:
for the purposes described in this Privacy Statement;
subject to appropriate contractual, technical and organisational safeguards; and
in accordance with applicable laws of India, including any restrictions or requirements relating to cross-border transfer of Personal Data as may be notified by the Government of India from time to time.
Nothing in this Privacy Statement shall be construed as permitting transfers that are prohibited under applicable law.
13. Retention of Personal Data
Haier India retains Personal Data only for as long as it is reasonably necessary to fulfil the purpose for which it was collected, to comply with applicable legal or regulatory obligations, to resolve disputes, enforce contractual rights or establish, exercise or defend legal claims.
The applicable retention period may vary depending upon:
the nature of the Personal Data;
the purpose for which it was collected;
applicable statutory or regulatory requirements;
contractual obligations; and
legitimate operational requirements.
Upon expiry of the applicable retention period, Personal Data will be securely deleted, anonymised or otherwise disposed of in accordance with our internal retention and information security policies, unless continued retention is required or permitted under applicable law.
14. Accuracy and Updating of Personal Data
Haier India takes reasonable steps to ensure that Personal Data processed by it is accurate, complete and, where necessary, kept up to date.
Data Principals are encouraged to promptly notify Haier India of any changes to their Personal Data so that our records remain accurate.
Where requested under applicable law, we will take reasonable steps to correct, complete or update Personal Data after verifying the request.
15. Information Security
Haier India implements reasonable technical and organisational measures designed to protect Personal Data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, unauthorised access or other unlawful processing.
Depending upon the nature of the processing activity, such safeguards may include:
role-based access controls;
authentication mechanisms;
encryption during storage and transmission, where appropriate;
network security controls;
firewalls;
endpoint protection;
monitoring and logging;
periodic vulnerability assessments;
backup and disaster recovery measures;
secure software development practices; and
employee awareness and confidentiality obligations.
Security measures are reviewed periodically and may be updated to address evolving operational requirements and security risks.
16. Personal Data Breach Management
Haier India maintains internal procedures for identifying, assessing, responding to and managing incidents involving Personal Data.
Where a Personal Data breach is determined to require notification under applicable law, Haier India shall take such action as may be required by the DPDP Act, the applicable Rules or any lawful direction issued by the competent authority.
Nothing contained in this Privacy Statement shall be construed as limiting any statutory obligation applicable to Haier India in relation to Personal Data breaches.
17. Third-Party Websites and External Services
Our websites, applications or digital platforms may contain links to websites, applications or services operated by third parties.
Haier India does not own or control such third-party platforms and is not responsible for their privacy practices, content or security measures.
Your interaction with such third-party platforms shall be governed by their respective privacy policies and terms of use.
We encourage you to review those privacy notices before providing any Personal Data to such third parties.
18. Cookies and Similar Technologies
Our websites and digital platforms may use cookies, pixels, software development kits (SDKs), web beacons and similar technologies to improve functionality, remember user preferences, analyse website performance, enhance security and improve user experience.
Where required under applicable law, you may manage your cookie preferences through the cookie management tools or browser settings made available on the relevant digital platform.
Disabling certain cookies may affect the availability or functionality of some features of our websites or applications.
19. Processing of Children's Personal Data
Haier India's products and services are primarily intended for individuals who are competent to contract under applicable laws.
Where Haier India knowingly processes the Personal Data of a child, such processing shall be carried out only in accordance with applicable law and after obtaining verifiable consent from the parent or lawful guardian, wherever required.
Haier India does not knowingly undertake processing of children's Personal Data that is prohibited under applicable law.
If we become aware that Personal Data relating to a child has been collected in a manner inconsistent with applicable law, we reserve the right to take appropriate steps, including deletion of such data where required.
20. Rights of Data Principals
Subject to applicable law, a Data Principal may exercise the rights available under the DPDP Act, including the right to:
obtain a summary of Personal Data being processed by Haier India;
obtain information regarding the processing activities undertaken by Haier India, where required under applicable law;
request correction, completion or updating of inaccurate or incomplete Personal Data;
request erasure of Personal Data that is no longer necessary for the purpose for which it was processed, subject to applicable legal or regulatory retention obligations;
withdraw consent where processing is based on consent; and
nominate another individual to exercise rights on the Data Principal's behalf in accordance with applicable law.
Haier India may decline or limit a request where permitted or required under applicable law, including where compliance with the request would conflict with statutory obligations, contractual commitments, legal proceedings or other lawful requirements.
21. Withdrawal of Consent
Where the processing of Personal Data is based on your consent, you may withdraw such consent at any time.
Withdrawal of consent shall not affect the lawfulness of any processing undertaken prior to the withdrawal.
Please note that withdrawal of consent may affect our ability to provide certain products, services, warranties, digital features or customer support where such processing is necessary for providing the requested service. 22. Consent Management
Where processing is based on consent, requests relating to withdrawal of consent may presently be submitted through the contact details provided in this Privacy Statement.
Haier India is implementing enhanced consent management capabilities to facilitate the exercise of Data Principal rights and improve user experience.
Information regarding the availability and use of such functionality will be published through our official communication channels once such functionality becomes operational.
Until such functionality is made available, requests relating to consent withdrawal and other rights under applicable law may be addressed to our Grievance Officer using the contact details provided below.
Note: Nothing contained in this clause shall be construed as limiting any statutory right available to a Data Principal under applicable law.
23. Identity Verification
Before acting upon any request relating to Personal Data, Haier India may require reasonable information or documentation to verify the identity or authority of the person making the request.
Such verification measures are intended to safeguard Personal Data against unauthorised access, disclosure, modification or deletion.
24. Grievance Redressal
If you have any questions regarding this Privacy Statement, wish to exercise your rights under applicable law, or have concerns regarding the processing of your Personal Data, you may contact our Grievance Officer at:
Grievance Officer
Name: Mr. Tarun Kumar
Email: in.dp.officer@haierindia.com
Address:
Haier Appliances India Private Limited, Building No. 1, Okhla Industrial Estate, Phase III,
New Delhi – 110020
Haier India shall endeavour to acknowledge and address grievances in accordance with applicable law.
25. Changes to this Privacy Statement
Haier India may revise or update this Privacy Statement from time to time to reflect changes in applicable laws, business practices, technologies, products or services.
The updated version will be published on the relevant website or digital platform together with the "Last Updated" date.
Where required by applicable law, we will provide additional notice regarding material changes.
26. Severability
If any provision of this Privacy Statement is held to be invalid, unlawful or unenforceable by a court or competent authority, the remaining provisions shall continue to remain valid and enforceable to the fullest extent permitted by law.
27. Governing Law
This Privacy Statement shall be governed by and construed in accordance with the laws of India.
Any dispute arising out of or relating to this Privacy Statement shall be subject to the jurisdiction of the courts having competent jurisdiction in Delhi, India, unless otherwise required by applicable law.
28. Contact for Privacy Matters
For any privacy-related enquiries, requests or complaints, you may contact the Grievance Officer using the contact details provided above.
Where additional channels are introduced for handling privacy requests, details of such channels will be published on Haier India's official website or other designated communication platforms.
29. Interpretation
This Privacy Statement shall be interpreted in a manner consistent with the DPDP Act and other applicable laws.
In the event of any inconsistency between this Privacy Statement and any mandatory provision of applicable law, the applicable law shall prevail to the extent of such inconsistency.
30. Effective Version
This Privacy Statement becomes effective from the date specified as the "Last Updated" date and supersedes all previous versions of Haier India's Privacy Statement relating to the same subject matter.
Nothing contained in this Privacy Statement shall restrict or limit any rights or obligations arising under applicable law.